Visitor Policies
News RSS Feed:
Please help us protect our visitors, staff, volunteers and valuable collections by following these practices while visiting The Rooms.
Anti-Skid Spikes
Please remove anti-skid spikes on footwear, tires and walking sticks before entering The Rooms. We thank you for helping us maintain and protect our floors during your visit.
Scent Free
The use of scented products at The Rooms is to be avoided, in order to provide employees and visitors with a healthy and safe environment. The use of scented products has the potential to create an unsafe environment for our employees and to visitors due to the associated serious health risks.
Bags, Backpack and Bulky Items
When worn, large bags and backpacks extend your personal space, making accidents more likely. For the safety of our visitors and security of our exhibitions the following items are not allowed in the galleries or the archives reference room and must be left at home, in your vehicle, or in our coat check on level 1.
All items larger than 40 x 12 x 12 cm (16”x 12”x 5”);
backpacks, large bags, umbrellas and other bulky items; personal items such as banners, flags, tripods, monopods, selfie sticks, skateboards, foldable bikes, large backpack-style child carriers, trekking poles, adult scooters and children’s wagons;
A limited number of free-to-use lockers are available on a first-come first-served basis in the coat room on level 1 and the archives reference room on level 3. Please check with the Admission Desk for more information.
Baby strollers and bags containing baby care are permitted as long as the bag can be stored within the stroller, otherwise, they will need to be stored in the coat check.
Visitors are permitted to wear smaller bags on their person and are asked to wear or carry these at the front of the body.
Use of a backpack or bag for medical reasons is permitted, please check in at the Admission Desk before proceeding to galleries.
Do not leave your bag unattended at any point during your visit.
Notes:
- Special exhibitions may have additional restrictions.
- We reserve the right to check bags.
- The coat check on level 1 is not monitored. Items left there are at your own risk.
Eating & Drinking
Food and beverages are permitted in the public spaces only, not inside the galleries or the Archives. This is enforced to protect our collections and items on display.
No Smoking
The Rooms is a smoke free building.
No Flowers or Balloons
To protect our collections, flowers or plants cannot be brought into The Rooms. This includes bouquets, corsages and flowers worn in the hair.
Balloons are also not allowed at The Rooms.
Admire – But Don’t Touch (in most cases)
Please do not touch the artifacts or artwork on display, except where clearly permitted.
Children
Children are welcome at The Rooms. For their safety and to protect the items on display, we ask that children under 12 be accompanied and supervised by an adult at all times.
Closing Time
An announcement is made 30 minutes before closing. All visitors must be prepared to leave The Rooms at closing time.
Conduct at The Rooms
Please refrain from shouting, running and rowdy behaviour that might interfere with other visitors’ experiences or result in injury.
Fire/Emergency Alarms
In the event of an alarm, please prepare to exit, following any instructions provided by security. If you require assistance, please ask the nearest security person.
Inclusion, Diversity, Equity and Anti-racism
The Rooms is committed to a providing a respectful, diverse, safe and welcoming environment for visitors, clients and employees. Verbal abuse will not be tolerated. The Rooms expects everyone to be treated with respect and integrity.